Shipping policy

Shipping Policy

Thank you for shopping with Zafran Home. We are committed to delivering your order safely and efficiently across the United Arab Emirates.

Processing Time
All orders are processed within 1–2 business days after order confirmation.

Delivery Time
Orders are typically delivered within 3–7 business days across the UAE. Delivery times may vary depending on your location and courier availability.

Cash on Delivery (COD)
We offer Cash on Delivery (COD) service across the UAE. Please ensure someone is available at the delivery address to receive and pay for the order.

Order Confirmation

For Cash on Delivery (COD) orders, our team may contact you via phone or WhatsApp to confirm your order before dispatch. Orders that are not confirmed may be cancelled.

Shipping Fees
Shipping charges, if applicable, will be calculated and displayed at checkout before completing your purchase.

Order Tracking
Once your order has been dispatched, you may receive confirmation details via SMS or email, depending on the courier service availability.

Delivery Delays
While we strive to meet estimated delivery timelines, delays may occasionally occur due to public holidays, weather conditions, or unforeseen courier issues.

Incorrect Address
Please ensure your shipping details are accurate. Zafran Home is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

Refusal of Delivery

If a confirmed Cash on Delivery (COD) order is refused without a valid reason, future COD orders may be restricted.

If you have any shipping questions, please contact our customer support team.